Shipping Policy
AREA
Contiguous United States（No deliveries to Alaska, Hawaii, Puerto Rico, Armed Force Pacific and U.S. Overseas Territories.）
Europe (Germany, Italy, France, Spain, Belgium, Poland, Netherlands, Sweden)
Australia
Tips
*The PO BOX address may not be able to be shipped due to logistics channel restrictions. Please fill in the specific address including the street and apartment number when placing the order so that we can arrange delivery for you as soon as possible.
*If the product specification you purchase is not a common specification in your country, an additional $50 shipping fee will be charged (for example, if you are in the United States but purchase a product with European specifications, we will need to call inventory from other countries)
SHIPPING TIME & FEE
*It takes 8-15 business days for accessories to be shipped.
*Estimated arrival time is within 8 business days of the customer’s order.
*In peak periods like holidays, Black Friday and Cyber Monday, please allow up to 5 business days for dispatch.
*Pre-orders are subject to the estimated delivery time displayed on the product page.
|
Country |
USA |
Europe |
Australia |
|
Shipping Time |
2-5 business days |
3-6 business days |
7-15 business days |
|
Standard Shipping |
Free |
Free |
＄50 |
|
Expedited Shipping |
＄15 |
＄15 |
- |
Where do you ship from?
We ship from warehouses located the United States, Germany, China
*Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.
How long will it take for my items to arrive?
It will usually take 5-15 business days for all orders to arrive. Typically, it takes 2-5 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.
What should I do if I filled in my address incorrectly?
Please contact our customer service at the email address support@oneisall.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.
What should I do if the package is lost or damaged during transportation?
If your package is lost, please confirm with the logistics provider and then contact us directly.
Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you.
If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill.
We will then file a claim with the logistics provider and arrange a replacement or refund for you.
Will my order be shipped in multiple packages?
Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.
Is there a detailed product operation video to watch?
Yes, you can scan the QR code on the product packaging to watch the operation video, or click our official youtube to watch more videos
How can I check the logistics information of my order?
You can go to the Track Order Page and enter your Order Number or Tracking Number to check.
How do I know my tracking number? What if I can't find my tracking number?
After your order has been shipped, you will receive an Order Tracking Number via email or text message.
You can use this number to track the status of your shipment.
If you have not received within 5 business days, please feel free to contact us at support@oneisall.com, and we will respond as soon as possible.
What if I can't find the logistics information?
If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay.
If you are still unable to check the specific logistics information after 3 business days, please contact us at support@oneisall.com.
My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.
Alternatively, feel free to reach out to our customer service team for feedback and assistance.