Contact Us

Our team is dedicated to assisting you and your pet, available from Monday to Friday, with responses within 24 hours.

Customer Service:

Address: HANG WAI IND CENTRE, NO.6 KIN TAT ST, FLAT/RM 185 G/F, Tuen Mun, New Territories Hong Kong SAR
Email: support@oneisall.com
Phone: +1 (877) 522-8578
Operating Hours: 8:00 am - 5:00 pm PST, Monday - Friday

Please ensure to include the order number and model number for faster assistance. The Model No. can be located on the product or package.

Product Wholesale/Marketing Projects: orion@oneisall.com

Influencer collaboration: vickycc@oneisall.com

For returns or exchanges within 30 days of delivery, please contact us directly for assistance with returns and exchanges.